Contact Information for and Returns & Exchanges info.

Contact Information

Existing Customers

For order status updates or to make changes to an existing order please email:

For customers who wish to change their shipping address, please include your order number, current address and the new address you would like your order shipped to. Please contact us ASAP! We try to fill and ship all orders within 24 hours.

Customers with products on backorder will receive an email confirmation once your order is shipped. Most orders on backorder will be fulfilled within 2 weeks.

For Returns and Exchanges please click the button below:

There is no additional charge for exchanges. Just fill out the simple Returns & Exchanges form (button above) and we'll provide you with return instructions. It only takes a minute and helps us provide you with excellent service.

Please note: slippers must be clean, unwashed and otherwise in the same condition as when received. All returns and exchanges must be initiated within 30 days of receipt of your order.

Refunds will issued to the card on which the order was placed. Also note that returns will be refunded the full amount less shipping charges. All returns involving 4 or more items will incur a 15% restocking fee.

Questions, Comments or Requests

For any questions about our products, policies or ordering please email:

We always welcome your feedback and suggestions. Please let us know what we can do to serve you better.

Didn't find what you're looking for?
Send us an email to the address above, and let us know what kind of slippers you want. We'll do our best to track them down and find a pair for you.

Our Address

The mailing address for is:
  11813 NE Sumner St.
  Portland, OR 97220

Our phone number is: (971) 295-8124. Our hours of operation are Monday to Friday 9am-5pm PST. We're a small shop, so we might be away from the phone when you call. If so, please leave a message or send us an email.

For best service, please send us an email. We promise we'll get back to you quickly!

If you would like to make an exchange or return, click here:  Returns & Exchanges
It will only take a minute, and it helps make sure we can provide you with excellent service.